1) I am ready to buy PI Helper, what do I do? 

2) How do I enter the Authentication Keys? 

3) When I go to print a report under Windows 2000 the buttons aren't visible.  What do I do? 

4) How Do I configure Windows XP to run PI Helper? 

5) How Do I Install the Windows 2000 Support Tools? 

I am ready to buy PI Helper, what do I do?  

Once we have received payment, you will  receive your Authentication Keys.   We will need your Serial Number to generate your keys.  The steps are straightforward.

1. From the Main form press the Setup button (far right column located under Help Button)

2. Go to the:  System Notepage.

3. Press the button:  Email "Authentication" Information to BTI

4. This will automatically open your email client and prepare the email with the required information.  The email will be sent to support@pihelper.com   

5. Send the Email.  Within 12-24 hours you should receive your Authentication Keys. 

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How do I enter the Authentication Keys? 

Your Authentication Key will be two sets of four digits, ex.  5555 4444  they will be mailed to you after receiving payment.   

Enter the Authentication Key as follows:

1. From the Main form press the Setup button (far right column located under Help Button)

2. Go to the System Notepage.

3. Click the Left Authentication Key field and press Delete.

4. Enter the first 4 digit number in the left field.

5. Click the Right Authentication Key field and press Delete.

6. Enter second 4 digit number in the right field.

7. You may have to exit and restart the program.

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When I go to print a report under Windows 2000 the buttons aren't visible.  What do I do? 

You will need to run the Windows 2000 Compatibility Tool. Follow the instructions below:

1) From the Task Bar press:   Start >> Programs >> Windows 2000 Support Tools >> Tools >> Application Compatibility Tool

(If you do not have the Windows 2000 Support Tools Installed then go Here for Instructions on Installing them.)

This will open the Application Compatibility dialog box.

2) Press the Browse button to you locate PDXRWN32.EXE. Below is the default full path:
  C:\Program Files\Borland\Paradox Runtime\PDXRWN32.EXE

3) Select the following boxes:

a) Windows NT 4 SP5 box. 

b) The "Make the above check box settings permanent" box.

4) Press OK, and Windows will open Paradox 7 Runtime. Press X to close Paradox 7 Runtime.

5) Open PI Helper and the various forms. 

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How Do I configure Windows XP to run PI Helper? 

February 4th, 2002: See Additional Note at the end of these instructions, if this doesn't resolve problem. 

1. From the Task Bar press:   Start >> All Programs >> Accessories >> Program Compatibility Wizard.   This will open the Program Compatibility wizard dialog box.

2. Press the Next button.     A set of selections will appear.

3. Select the option    "I want to choose from a list of programs."

4. Press the Next button.    Windows will develop a list of programs to choose from.

5. Use the Scroll bar on the right and locate   PIHelper.   Click PI Helper once.

6. Press the Next button.     A compatibility list will appear (previous modes)

7. Select the option:     Microsoft Windows NT 4.0 (Service Pack 5)

8. Press the Next button.     A set of display settings will appear.

9. Press the  Next button.   (The Display Settings option is not relevant)

10. At this point Windows will ask you to run PI Helper and verify that it operates correctly.

11. Open PI Helper and test the various forms.  Verify that the Print dialog box buttons appear correctly. (for instance, on the Cases form press the Print button and verify the buttons display correctly.)

12. Move back to the Program Compatibility window and Select the option to make changes permanent.

Note: If these steps do not correct the problem then do the following:

1. From the Task Bar press:   Start >> All Programs >> PIHelper   At this point do NOT start PI Helper.  Instead  "Right-Click" the icon and select:  Properties.

2. Select the Compatibility Tab and basically follow steps  7-12 above.   

3. Also, if you have a Shortcut to PIHelper on your desktop repeat these steps for this shortcut.

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How Do I Install the Windows 2000 Support Tools? 

1. Startup your Windows 2000 Install CD.

2. From the Opening Window Select:  "Browse this CD"  A explorer window will open. 

3. In the right pane Double-Click the Support  Folder.  Another window will appear with the Tools folder.

4. Double-Click the Tools Folder.   A window will appear with five files listed.   

5. Double-Click the Setup.exe file to install the Support Tools.

6. Follow the Install instructions.

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